Contact Inpay Support


In order for us to help you in the most efficient way, please let us know what issues you are experiencing.


Depending on the issue, we may request additional information. Please complete the information as detailed as possible, as this will help us solve the issue in a timely fashion.

We look forward to supporting you any way we can.

Enter the unique alphanumeric reference, as stated on your customer’s payment instruction.
Settlement reference (The reference is a combination of alphabetic and numeric characters with 8 characters in all. The reference will always start with the letter “P”)

A payment will be pending until it has been registered in an Inpay bank account. If your customer did not type the Inpay reference correct or used an old Inpay reference, then we ask you to please provide us with a payment receipt:

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

It may help us, if you take a screenshot of the error and send it to us.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.
Tell us more - we appreciate any relevant details that can help us to speed up the process.
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