Contact Inpay Support - merchant

Submitted by helpdesk_admin on Tue, 08/14/2018 - 10:24

Select a topic *

Depending on the issue, we may request additional information. Please complete the information as detailed as possible, as this will help us solve the issue in a timely fashion.

We look forward to supporting you any way we can.

Merchant Name *

Merchant ID *

Email address *

Please enter the Inpay payment reference

Enter the unique alphanumeric reference, as stated on your customer’s payment instruction.

Please enter the Inpay settlement reference

Settlement reference (The reference is a combination of alphabetic and numeric characters with 8 characters in all. The reference will always start with the letter “P”)

Please let us know what you would like us to do

Provide a payment receipt

Check if the withdrawal has been cancelled or bounced back

Upload payment receipt

A payment will be pending until it has been registered in an Inpay bank account. If your customer did not type the Inpay reference correct or used an old Inpay reference, then we ask you to please provide us with a payment receipt:

Upload payment receipt

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Upload screen shot

It may help us, if you take a screenshot of the error and send it to us.

Upload screen shot

Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png bmp eps tif pict psd txt rtf html pdf doc docx odt ppt pptx odp xls xlsx ods xml.

Message

Tell us more - we appreciate any relevant details that can help us to speed up the process.

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